As we've discussed before on Graphic Define, dealing with clients can be a difficult and daunting task. Consultant Pam Bryan gives some insight into the behavior of a client and what their true intentions might be in various situations.

"Practice what you preach". We've all heard the saying but how often do we take it to heart. As a designer, your brand should be one of the foremost business elements always on your mind when interacting with any client. Florence shows us what brand promises can do for your business and your peace of mind.

Daniel provides some of the words that can have a negative affect on your clients and colleagues. He also gives some suggested ways to remove these words from your vocabulary and ways to improve any situations that may arise if you do. This is a BONUS article for Issue 3!

Mentioning to a colleague that you would like to fire a client always gets a chuckle and instigates an impromptu bitch fest around the water cooler which usually doesn't amount to letting go of the client, but rather just dreaming of it. New contributor Renee Costantini shares some signs of a bad client and how to take the bull by the horns and let the cow go to graze in someone else's pasture.

Blogger and designer Eric Karjaluoto takes a look at the reality of client relations and how his studio, smashLAB, has chosen to deal with the good and the bad.

Craig shows us how every project we encounter runs along a very similar path that most of us are extremely familiar with.

Keeping a client after a project has completed, is one of the hardest things to ensure. Mordy gives us a few tips on the steps we can take to make sure that an end in the relationship isn't due to our studios' own faults.

Just like the rest of us, clients can sometimes come into a project with their own "baggage". Business coach Pam Bryan provides a couple of ways we can work with difficult clients and get on their better side.

There is nothing more fulfilling in life than helping your family and friends succeed, but what about when they become your client? Daniel takes a look at the key things you need to ask yourself before embarking on such a journey.